We have recently been notified by the nursery that due to supply chain issues and despite their best efforts, they are unable to fulfil any of our orders this year.
As such, it is with deep regret that we must inform you that this year’s plant sale will not go ahead as hoped.
We would like to thank you for your continued support during this difficult time and we look forward to supplying your plants next year.
If you provided us with an up to date phone number, then you should have already received a phone call from a member of our team informing you of the cancellation of the Plant Sale and to discuss refund options.
Over the course of the next week or so, we will be automatically processing your refund – if you have any issues please let us know.
A note about refunds
Online Orders (Paid for via Credit/Debit Card)
Refunds for customers who paid online with their Credit/Debit Card were submitted to our payment handler over the weekend of 2nd/3rd May 2020.
The company that handles our payment processing (Stripe) advise that it takes 5 to 10 working days for the refund process to complete.
Therefore, the earliest that we expect that you should see your refund will be Monday 11th May, with the absolute latest being Monday 18th May.
If you still haven’t received a refund after Monday 18th May then please let us know.
Online Orders (Paid for via BACS)
Unfortunately, these refunds have to be processed manually. In order to refund your payment back in to your bank account, we need some details from you.
If you haven’t done so already, please get in touch with our fundraising team so that we can collect the necessary details and process your refund.
Offline Orders (Paid for via Cash or Cheque)
Those of you who ordered via our printed Order Forms and paid via Cash or Cheque, you should have by now received your refund posted through your letterbox.
